Terms and Conditions for housecollectivesd.com

Effective Date: March 15, 2017 | Last Updated: August 12, 2026

Welcome to housecollectivesd.com, a website owned and operated by House Collective, LLC ("House Collective," "we," "us," or "our"). These Terms and Conditions apply to visitors, users, clients, customers, partners, and others who access or use our website, purchase or use our products or services, or otherwise engage with House Collective.

By accessing or using our website, products, or services, you acknowledge and agree to these Terms and Conditions and acknowledge our Privacy Policy.

1. Services

House Collective, LLC provides strategic marketing and consulting, digital experience and optimization, special projects and implementation, lifecycle marketing campaigns, marketing and CRM technology solutions, workshops, educational resources, and related professional services. By purchasing, accessing, or using our products, platforms, or services, you agree to the terms applicable to those products, platforms, or services.

2. Use of Artificial Intelligence

Our specialized team applies thoughtful strategy, analysis, creativity, and subject matter expertise to craft tailored solutions for each client. We may also use paid business or professional AI tools to support research, analysis, ideation, content development, and workflow efficiency.

When working with confidential or proprietary client information, we use paid business or professional tools and available privacy and security settings intended to protect that information from public access or use for public model training.

We expect the same care with House Collective's information and materials. Clients, partners, vendors, and collaborators may not upload House Collective's confidential information, proprietary strategies, frameworks, documents, correspondence, processes, or other protected materials to public AI tools or use those materials for AI model training without our written permission. Any authorized AI use involving House Collective materials must maintain applicable confidentiality and intellectual property protections.

AI-assisted work is reviewed by our team. Clients understand their businesses and needs best and should review and validate information and materials through their own processes before proceeding.

3. Age Restrictions

You must be at least 18 years old to use our website or purchase our products and services.

4. Intellectual Property

House Collective's website content, workbooks, courses, frameworks, strategies, templates, processes, documents, materials, and other original content are protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, publish, create derivative works from, or commercially use our protected materials without our prior written consent.

5. Payment, Refunds, and Cancellations

Due to the nature of digital products and services, all fees for our services are non-refundable.

Subscription products are subject to the cancellation terms presented at purchase.

Cancellations for ongoing Marketing Services require at least 60 days' written notice. Regular fees and payment obligations continue through the end of the notice period unless House Collective and the client mutually agree in writing to an earlier end date.

Written cancellation notice for Marketing Services must be provided by email to info@housecollectivesd.com.

Past-due balances and chargebacks may be subject to fees as provided in the applicable service terms.

6. Feedback

We welcome honest feedback and value respectful conversations. If you have concerns about our services or team, we encourage you to reach out directly so we have an opportunity to understand and address them. Nothing in these Terms is intended to limit anyone's right to provide truthful feedback or exercise rights available under applicable law.

7. Expectations

During our project and ongoing support, you can expect that our team will communicate openly, listen to feedback, respect your time, deliver work in a timely manner, keep your information confidential, and always act with integrity and in your best interest. In return, we expect that you will communicate regularly, respect our time, be open to new ideas, ask questions, participate in trainings and meetings, follow up on leads promptly, and keep our confidential information secure.

8. Limitation of Liability

In no event shall House Collective, LLC, its owners, affiliates, team members, third-party vendors, or freelancers be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services.

9. Indemnification

You agree to indemnify and hold harmless House Collective, LLC, its owners, affiliates, team members, third-party vendors, and freelancers from any claims, damages, or expenses arising from your use of our website or services, or your violation of these Terms and Conditions.

10. Access and Termination

House Collective reserves the right to accept or decline prospective engagements based on availability, scope, fit, and other business considerations. We may suspend or terminate access to our website, digital products, platforms, or online resources when reasonably necessary to protect House Collective, our users, our systems, or our intellectual property. Cancellation and termination of ongoing Marketing Services are subject to the applicable service terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

12. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13. Changes to Terms and Conditions

We may update these Terms and Conditions periodically to reflect changes to our services, practices, or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. Where required, we will provide additional notice or obtain consent to material changes.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at info@housecollectivesd.com.